Shipping, Final Sales & Refunds

Effective October 4, 2026 · Freedom Peptides LLC

All sales are final

Due to the nature of our laboratory research materials, all sales are final once an order is accepted. We do not offer discretionary cancellations, returns, refunds or exchanges, including for unopened products, a change of mind or an incorrect selection by the purchaser. This policy does not limit cancellation or refund rights for shipping delays under the Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule, or any other rights or remedies that cannot be excluded under applicable law.

Destinations, charges and shipment

We currently accept United States customer accounts and shipping addresses, subject to account, material and destination eligibility. Shipping is $15 per order via FedEx 2Day. The final order total identifies merchandise, shipping and applicable tax before payment. An account application, availability inquiry or unpaid request alone is not a paid order.

We ship within the time clearly stated when you order. If no shipment time is stated, the applicable deadline is 30 days after we receive a properly completed order: the payment or authorization to charge, together with the information needed to process and ship it. Internal review does not extend that deadline. We may instead decline an order and return any payment received.

Shipment occurs when the package is physically handed to the carrier. Creating a label does not constitute shipment. Carrier transit estimates are separate from our shipment deadline. Recorded shipment progress is available through your account.

For orders placed on or after October 4, 2026, ownership and risk of loss during transit pass to you when FedEx accepts the package at our shipping origin. Shipping is charged separately. This does not limit remedies for incorrect or nonconforming goods, our shipping-delay obligations, or any rights that cannot be excluded under applicable law. Contact us promptly about a damaged or missing shipment so we can investigate.

Shipping delays and required cancellation rights

If we cannot ship by the applicable deadline, we will notify you promptly and no later than that deadline. The notice will offer cancellation and a full, prompt refund for the unshipped merchandise, and state a supported revised shipment date. If we cannot provide a date, we will explain why. We may also cancel and refund the unshipped order instead of seeking a delay.

• First delay of 30 days or less: if our notice gives a definite revised shipment date no more than 30 days after the original deadline and expressly explains this option, we may treat no response as consent to that delay. You may reject the delay and cancel before shipment, up to the revised deadline.
• First delay longer than 30 days or with no definite date: the unshipped order will be cancelled and refunded unless, within 30 days after the original deadline, you expressly consent to the delay or we ship within that period without having received your cancellation.
• Further delay: before the previously agreed deadline, we will send a renewed notice. Unless we have already obtained valid consent covering the further delay, we must receive your express consent by that deadline or cancel and refund if we cannot ship by then. Silence does not authorize a further delay.
• Indefinite delay: if you expressly agree to a delay with no definite shipment date, you retain the right to cancel at any time after the applicable shipment deadline and before actual shipment.

Use the reply option in the delay notice or email customerservice@freedom-peptide.com with your order number and your decision. No account sign-in, return authorization or fee is required to exercise a shipping-delay cancellation right. If we miss the shipment deadline without providing the required delay option, we will cancel and refund the unshipped order as required by the Rule.

Required refunds

For a required shipping-delay refund, we return the amount paid for the cancelled, unshipped merchandise, including applicable tax and charges attributable to it. If the entire order is unshipped and cancelled, this includes all shipping, handling and other charges. For a partially shipped order, only charges properly attributable to the shipped merchandise may be retained. We do not deduct a restocking or processing fee or substitute store credit for a required refund.

For the payment methods we accept, required refunds or instructions to the payment provider are sent within seven working days after the refund right arises, with the required confirmation to you. We use the original payment method where available or another method permitted by the Rule. If the original method cannot be refunded, the Rule's alternative-method deadline applies: seven working days after we discover that limitation. Your bank's posting time may differ from the date we issue the refund.

Damaged, incorrect or missing goods; quality concerns

Report a problem promptly through Product quality and order support. Include the order number, product, lot number if available, a description and relevant photographs. Keep the material and packaging safely while the issue is reviewed; do not use material you suspect is damaged or nonconforming. We will investigate and provide any remedy required by applicable law. This reporting request does not shorten a statutory claim period or waive a legal right.

Do not return any material without written authorization and shipping instructions. Our mailing address is for correspondence and is not an authorized product-return location. A shipping-delay refund for unshipped goods does not require a return.

Contact

customerservice@freedom-peptide.com